Technical Troubleshooting – STAGING

Does the indicator light turn on?It doesn’t turn onIt turns on, but there are other issues

Please double check every part to see if you installed in the correct orientation.Something was installed incorrectlyEverything looks good

Can it be reversed?YesNo

Try using a different power cableNOTE: some cables are just power cables and don’t workIt works now!It still doesn’t work.

Try plugging the device into a different USB port, or if using a USB hub, plug directly into the machineIt works now!It still doesn’t work.

Irreversible installation error

Unfortunately, user errors during assembly are not able to be replaced. Check here for more information:

FAQ

Assembled correctly, no indicator light

Please contact our support team for further help with the following email template. If you are using an email application, click the button to generate it automatically.

Contact Support

Otherwise, use the following template:

To: contact@ploopy.co

Subject: [PRODUCT NAME]: Assembled correctly, no indicator light

Body:

PRODUCT: [replace with your product]

ORDER NUMBER: [replace with your order number]

CONTEXT: [replace this with as much information leading up to turning the device on]

PHOTOS: [if necessary]

Indicator light turns on but doesn't work