Email Guide

Hey! Before sending us an email, please read through this checklist to ensure you provide us with crucial information that will help us respond to your concern ASAP.

We get a lot of emails every day, and any time we spend emailing you back for more information could be an extra day before we can address your concern!

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FOR ORDERS:

If you want to track your package, visit the following link:

For non-tracking order issues, please ensure you include the following information in your email:

1. Order number
2. Shipping address
3. Order confirmation email

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FOR PRODUCT ISSUES:

Please consult the troubleshooting guide if your product doesn’t seem to be working after assembly:

If you already know your specific issue, please include the following information in your email:

1. Order number
2. Context leading up to issue
3. If describing a physical issue, provide photos of the problem

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FOR RETURNS:

Please check out our FAQ as our return process is standardized:

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Congrats! Here’s the email address: contact@ploopy.co

Again, please ensure you provide all necessary information!